At Bersih Sempurna, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, protect, and handle your information when you use our website and services.
We believe in transparency and want you to understand your rights and how your information is used. If you have any questions about this policy, please contact us using the information provided above.
Information We Collect
Personal Information You Provide
When you interact with our website or request our services, you may provide us with personal information including:
Name and contact details (email address, phone number)
Company name and business information
Facility locations and operational details
Service requirements and preferences
Communication preferences and inquiry details
Information Collected Automatically
When you visit our website, we automatically collect certain information including:
IP address and device information
Browser type and version
Pages visited and time spent on our website
Referring website and search terms used
Operating system and screen resolution
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
We process your personal data based on the following legal grounds:
Consent: When you provide explicit consent for specific purposes
Contract Performance: To fulfill our service obligations to you
Legitimate Interests: To improve our services and communicate relevant information
Legal Compliance: To meet regulatory and legal requirements
How We Use Your Information
Service Delivery and Communication
We use your information to:
Respond to your inquiries and service requests
Provide quotes and facility assessments
Deliver cleaning services across your locations
Communicate about service updates and schedules
Process billing and payment information
Website Improvement and Analytics
We analyze usage data to:
Understand how visitors use our website
Improve website functionality and user experience
Identify technical issues and optimize performance
Develop new features and services
Conduct research and statistical analysis
Marketing and Communications
With your consent, we may use your information to:
Send newsletters and service updates
Provide information about new offerings
Share industry insights and best practices
Invite you to events or webinars
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Data Sharing with Third Parties
We may share your information with:
Service Providers: Third-party vendors who assist with website hosting, analytics, and communications
Business Partners: When necessary to deliver services at multiple locations
Legal Authorities: When required by law or to protect our rights
Professional Advisors: Legal, financial, or business consultants under confidentiality obligations
We do not sell your personal information to third parties.
Data Protection and Security
Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection
Secure backup and disaster recovery systems
Data Storage and Retention
We retain your personal data for the following periods:
Active Clients: For the duration of our business relationship plus 3 years
Inquiries: Up to 2 years after initial contact
Marketing Data: Until you withdraw consent or request deletion
Legal Requirements: As long as required by Indonesian law
After the retention period, we securely delete or anonymize your data.
International Data Transfers
Your data is primarily processed and stored within Indonesia. If we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions recognized under applicable data protection laws.
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable regulations.
Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you, including information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data when it is no longer necessary or when you withdraw consent.
Right to Data Portability
Receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object
Object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Restrict Processing
Request limitation of processing in certain circumstances, such as when you contest data accuracy.
Right to Withdraw Consent
Withdraw consent at any time for processing based on consent, without affecting prior processing.
Right to Lodge a Complaint
File a complaint with your local data protection authority if you believe your rights have been violated.
How to Exercise Your Rights: To exercise any of these rights, please contact us at [email protected] or use the contact information provided at the top of this page. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
Opt out of marketing communications by using the unsubscribe link in our emails
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:
Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our website
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our website after changes have been made constitutes acceptance of the updated policy.